Outages
A conversation that reports a loss of service or reads a known outage.
Utilities
Meter, outage, and billing conversations
Typical utility contact-center work includes bills, outages, move-in and move-out, and meter questions. This page names those conversation types. It does not report results from any utility.
Book a demoBills
A conversation about an amount due, a payment plan, or a meter reading.
Move-in and move-out
A conversation that starts or ends service at an address.
Appointments
A conversation that books a technician visit.